bookholidayrentals.
The holiday home website directory

Your Privacy and Our Disclosure Policy

We are serious about protecting the privacy of our visitors and advertisers. Every effort is made to ensure your usage of our site will not compromise your security or anyone else's. Our policies are strictly adhered to, thus ensuring your experience on this site is safe. These are the policies of bookholidayrentals.com only, hence you should be aware if decide to follow an outgoing link displayed on our site to another website, you are no longer protected by our policies and become subject to the policies, terms and conditions of that site.

How we collect information about you. When you visit the bookholidayrentals.com website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website. We may also commission other companies to process this data for the purpose of independent analysis and to provide statistics. Your data is held on secure UK website physically protected by access controls by our service provider. Access to our website and its related database is controlled by user identities and password protection with restrictions placed on the locations from which it can be accessed (e.g. IP addresses) by authorised employees only.

Public Users. For public visitors apart from that stated above, the only information held by this site is contact address and telephone information entered voluntarily onto our property enquiry form for transmission to the owner. A copy of which is retained for subsequent viewing by the relevant owner.

Advertisers. In the course of providing service bookholidayrentals.com mandatorily requires and stores only a verifiable e-mail address, name and password. Any other address information voluntarily entered on our site is optional and is retained solely to pre-populate form fields. Accrued information, such as the client's account status, choice of services and client logs are created and maintained by bookholidayrentals.com in the normal course of providing service. We do not collect and store information beyond what is needed to provide that service.

Right to update your information. Should you wish to correct any information held by us or no longer wish us to hold any of your personal information please e-mail us at noone@bookholidayrentals.com or use our contact form or write to us at Owners-Direct.com Ltd, Moulin de Repassac, 32800 Eauze, France with your property number, name and e-mail address. Your record will be amended or deleted without question. Alternatively you can use 'remove me' on any of our communications for automated removal from our database.

Registered users personal information is password protected and all have the additional automated option of navigating to their profile, updating or deleting their property and then to update or delete their personal profile at anytime. Note this is immediate and irreversible.

Disclosure Policy. As part of our normal business practise we do not share the information held by us with anyone. bookholidayrentals.com undertakes to secure and maintain all information it holds and will not disclose any client or account information held to anyone unless legally required to do so. We do collect credit or debit card detail needed to pay for our services, this we immediately and securely pass to our online credit card processor only. We DO NOT store any financial information specifically but not limited to bank, credit or debit card details.

Cookie Policy. In common with almost all major internet sites, this site uses what is called "session cookies" and server session state to persist choices and information during your visit. Session cookies are automatically destroyed by your browser when you close it. Session state is lost when you leave our site or after a long period of inactivity. Permanent cookies however live until a pre-assigned expiry date. This site does not require their use but does use them to: pre-populate the site sign in identity and to identify members of the public who explicitly request that we remember properties in which they have an interest.

Delivery of Service

bookholidayrentals.com endeavours to maintain an up time of 99.8% or better. This target has been consistently maintained and regularly exceeded. Notwithstanding events outside our control bookholidayrentals.com undertakes to minimise all interruptions to our service. In the event of necessary maintenance you will be notified and it will be carried out in most instances during hours of low consumer usage. This maintenance is normally counted in minutes rather than hours.

Our service is generally automated with few exceptions, one of which is a review of advertisement content. All advertisers can expect their advertisement to appear on our site after a short delay following payment and publication or republication. We guarantee within 24hrs or equivalent time credited to your advertisement validity. In the unlikely event this is not achieved contact us immediately when we will investigate and resolve the issue as soon as possible. All advertisements are subject continuous review to ensure compliance to our terms and conditions.

Subscriptions are paid annually in advance and are not refundable to those in breach of our terms and conditions. Other circumstances will be considered at our discretion. We encourage you to use our link advise me to verify you have chosen the correct product. In the event you have chosen incorrectly post publication let us know via our contact form (or via the tab at the bottom of all public pages) and we will provide an appropriate solution. Prior to publication contact us to receive advice on how to proceed.

bookholidayrentals.com reserves the right to amend or update our policy provisions at anytime and encourages all users to reappraise themselves each time they visit the site. Minor amendments will not be notified, however major changes for registered users will be announced in 'Your News' 28 days before they become effective. Last updated 16th October 2008.